Members of the board
Ramesh Venkateswaran
Chairman - Custommerce
Visiting Professor - IIM B & SDM IMD
Ramesh has over 17 years of corporate experience and 20 years of experience as a management consultant and trainer. He has worked with Voltas and TVS Motors and has rich sales, marketing, and general management experience. As a certified Auditor for ISO 9000 Quality Systems, consultant and trainer, Ramesh has worked with leading international and national organizations. Ramesh is a Gold Medalist at IIM Bangalore; Member of Board of Directors, Patni Computer Systems Limited; recipient of IIM Bangalore Distinguished Alumni Award 2009. Ramesh is a Mechanical Engineer from the Indian Institute of Technology, Mumbai and a post graduate in Business Management from the Indian Institute of Management, Bangalore.
Members of the board
R. Muralidharan
Vice Chairman - Custommerce
COO - Dhanlaxmi Bank
Muralidharan is currently the COO of Dhanlaxmi Bank, handling Information Technology, Operations, Alternate Channels and Customer Service Delivery. Murali has over 25 years experience in banking that includes sales and business development in corporate and retail banking. He was among the team that set up ICICI Bank in 1994 and grew with it while it went on to become India’s largest private sector bank. A graduate in Science and post graduate in Economics, Murali is a regular speaker / teacher at various apex training institutions such as Bankers Training College, National Institute of Bank Management, Tata Management Training Centre and the like.
Members of the board
Dr. A. Parasuraman
James W. McLamore Chair in Marketing
Professor of Marketing - Univ. of Miami School of Business Administration
Parasuraman began his career as a research assistant at the computer center, Indian Institute of Management, Ahmedabad in 1971. He rose steadily in the academic field and in the year 1986 he became a full professor of marketing at Texas A & M University. He is a prolific researcher and author in the customer service arena. Parasuraman has a bachelor's degree in Mechanical Engineering from the Indian Institute of Technology, Madras, M. B. A. from the Indian Institute of Management, Ahmedabad and D. B. A. in Marketing from Indiana University.
Members of the board
Carol Borghesi
Sr. Vice President
- Customer Experience, TELUS
Carol joined Bharti Airtel as Director
- Customer Service after completing 26 years of building unmatched customer and service standards. She has worked extensively on assignments in the telecom, retail, and technology domains. Prior to joining Bharti Airtel, Carol was the Managing Director of 21st Century Customer Experience, a critical division of 21C, which is responsible for British Telecom's £10 billion investment to transform core network, systems architecture, portfolio, and customer experience. Carol is recognized as an exemplary leader in the United Kingdom and Europe, managing and transforming customer service and customer-related operations.
Members of the board
C.K. Sharma
Former Regional Director (Asia-Pacific) & Strategic Consultant with The Gallup Organization
CK currently works with The Gallup Organization, Singapore as a Strategic Consultant (he is contemplating retirement in early 2011). In this role, CK has provided thought leadership on key client engagements which have included Citibank, the World Bank, VISA, the WorkForce Development Agency of Singapore and OCBC Bank among others. For the period 2000 to 2005, CK was Gallup's Regional Director - Research and Consulting, Asia Pacific. From 1996 till April 2000, CK was Managing Director of Gallup's joint venture in India.
Members of the board
C.N. Ram
President & CIO, Essar Group
C.N. Ram began his career as a graduate trainee with the Tata Iron and Steel Company in Jamshedpur. He went on to join Bank of America in 1982 where he was Vice President. After twelve years at Bank of America, Ram joined HDFC Bank where, till recently, he was Head - Information Technology. Ram is a founder-member of the Global Advisory Board of NCR Corporation in the U.S. He is a member of the Asia-Pacific Technology Advisory Board of VISA International and a member of the Reserve Bank of India's committee on check truncation. Ram holds a B. Tech in Electronics from the Indian Institute of Technology, Chennai and a Masters in Business Administration from the Indian Institute of Management, Ahmedabad.
Members of the board
K. Balakrishnan
Managing Director and CEO,
Servion Global Solutions
Balakrishnan Kavikkal (Bala) founded Servion along with four other partners in 1995 to provide solutions that can optimally handle every business contact that comes into an enterprise. The solutions included Strategic Consulting, Systems Integration / Professional services and Multimedia products for the Contact Center industry. Bala brings with him 18 years of experience in the telecom and IT industries. Prior to his current position as Managing Director and Chief Executive Officer of Servion, Bala was President of the North American operations of Servion. Bala holds a bachelor's degree in Electronics and Communication engineering from NITK, India.
Members of the board
G. Shankaran Nair
President - Corporate Strategy, Servion
Shankaran is an executive with proven experience in building businesses from inception to scale. He has led multiple functions and operating divisions in senior executive roles. In his current role as President - Corporate Strategy at Servion, Shankaran is responsible for providing a strategic impetus to business planning; constantly refining the positioning of the organization and consequently its execution. He has over 15 years of experience as an entrepreneur, and has extensive experience in establishing sales and distribution networks. He serves on the panel of mentors for NASSCOM Emerge, a platform for emerging companies that is part of India’s largest IT trade group. He is a graduate in economics and an MBA from the Indian Institute of Management, Bangalore.
Members of the board
Ramanujam Sridhar
CEO, Integrated brand-comm
After completing over 25 years in business and holding high-profile positions such as CEO of Pratibha Advertising (now Quadrant), Executive Director, RK Swamy BBDO and Executive Vice President, Mudra Communications, Ramanujam Sridhar founded brand-comm, in 1998. He is also a former President of the Advertising Club, Bangalore, a former president of the IIMB Alumni Association and was recently awarded the status of Distinguished Alumnus 2010. Sridhar is also a visiting professor in several leading management schools in the country including IIM, Bangalore. He has published three books – ‘One Land, One Billion Minds’, a best seller in India and its sequel ‘Googly: Branding on Indian turf’. He has custom-designed programs on branding and communication for major corporations across the country. Oracle, Tata Teleservices, Hindu, Lowe and 3M are a few of them. Sridhar is a postgraduate in Management from IIM Bangalore and has an MA in Economics from Loyola College, Chennai.