Members of the board

Ramesh Venkateswaran
Chairman - Custommerce
Visiting Professor - IIM B & SDM IMD

Ramesh has over 17 years of corporate experience and 20 years of experience as a management consultant and trainer. He has worked with Voltas and TVS Motors and has rich sales, marketing, and general management experience. As a certified Auditor for ISO 9000 Quality Systems, consultant and trainer, Ramesh has worked with leading international and national organizations. Ramesh is a Gold Medalist at IIM Bangalore; Member of Board of Directors, Patni Computer Systems Limited; recipient of IIM Bangalore Distinguished Alumni Award 2009. Ramesh is a Mechanical Engineer from the Indian Institute of Technology, Mumbai and a post graduate in Business Management from the Indian Institute of Management, Bangalore.

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Members of the board

R. Muralidharan
Vice Chairman – Custommerce
Group Head – Operations, L&T Finance

Muralidharan is currently the Group Head of Operations at L&T Finance. Prior to this, he was the COO of Edelweiss Tokio Life Insurance Company. Murali has over 25 years of experience in banking that includes sales and business development in corporate and retail banking. He was among the team that set up ICICI Bank in 1994 and grew with it while it went on to become India’s largest private sector bank. A graduate in Science and post graduate in Economics, Murali is a regular speaker / teacher at various apex training institutions such as Bankers Training College, National Institute of Bank Management and Tata Management Training Centre.

Members of the board

Dr. A. Parasuraman
James W. McLamore Chair in Marketing
Professor of Marketing - Univ. of Miami School of Business Administration

Parasuraman began his career as a research assistant at the computer center, Indian Institute of Management, Ahmedabad in 1971. He rose steadily in the academic field and in the year 1986 he became a full professor of marketing at Texas A & M University. He is a prolific researcher and author in the customer service arena. Parasuraman has a bachelor's degree in Mechanical Engineering from the Indian Institute of Technology, Madras, M. B. A. from the Indian Institute of Management, Ahmedabad and D. B. A. in Marketing from Indiana University.

Members of the board

Chandra Kant Sharma
Director – Custommerce Service Excellence Foundation. Independent Director – TI of India Ltd.

Chandra Kant Sharma (CK) provided thought leadership on key client engagements which have included Citibank, the World Bank, VISA, the WorkForce Development Agency of Singapore and OCBC Bank among others during his tenure. For the period 2000 to 2005, CK was Gallup's Regional Director - Research and Consulting, Asia Pacific. From 1996 till April 2000, CK was Managing Director of Gallup's joint venture in India.

Members of the board

K. Balakrishnan
Managing Director and CEO,
Servion Global Solutions

Balakrishnan Kavikkal (Bala) founded Servion along with four other partners in 1995 to provide solutions that can optimally handle every business contact that comes into an enterprise. The solutions included Strategic Consulting, Systems Integration / Professional services and Multimedia products for the Contact Center industry. Bala brings with him 18 years of experience in the telecom and IT industries. Prior to his current position as Managing Director and Chief Executive Officer of Servion, Bala was President of the North American operations of Servion. Bala holds a bachelor's degree in Electronics and Communication engineering from NITK, India.

Members of the board

G. Shankaran Nair
President - Corporate Strategy, Consulting and Delivery, Servion Global Solutions

Shankaran is an executive with proven experience in building businesses from inception to scale. He has led multiple functions and operating divisions in senior executive roles. In his current role as President - Corporate Strategy at Servion, Shankaran is responsible for providing a strategic impetus to business planning; constantly refining the positioning of the organization and consequently its execution. He has over 15 years of experience as an entrepreneur, and has extensive experience in establishing sales and distribution networks. He serves on the panel of mentors for NASSCOM Emerge, a platform for emerging companies that is part of India’s largest IT trade group. He is a graduate in economics and an MBA from the Indian Institute of Management, Bangalore.

Members of the board

Ramanujam Sridhar
CEO, Integrated brand-comm

After completing over 25 years in business and holding high-profile positions such as CEO of Pratibha Advertising (now Quadrant), Executive Director, RK Swamy BBDO and Executive Vice President, Mudra Communications, Ramanujam Sridhar founded brand-comm, in 1998. He is also a former President of the Advertising Club, Bangalore, a former president of the IIMB Alumni Association and was recently awarded the status of Distinguished Alumnus 2010. Sridhar is also a visiting professor in several leading management schools in the country including IIM, Bangalore. He has published three books – ‘One Land, One Billion Minds’, a best seller in India and its sequel ‘Googly: Branding on Indian turf’. He has custom-designed programs on branding and communication for major corporations across the country. Oracle, Tata Teleservices, Hindu, Lowe and 3M are a few of them. Sridhar is a postgraduate in Management from IIM Bangalore and has an MA in Economics from Loyola College, Chennai.


“Keep the good job going...”
Sanjay Fernandes, Sr. Manager, Customer Solution Group, TTSL



Technology is an enabler for desired customer experiences

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A service opportunity missed?
Tuesday, 12 Nov, 2013 12:00 PM

Service Evasion
Wednesday, 24 Jul, 2013 09:00 AM

The expectation dry-up?
Thursday, 04 Jul, 2013 07:00 PM