Sunny Rao
Sunny Rao is the Managing Director for the India & South-East Asia operations of Nuance. He is responsible for the growth of Nuance’s four main business units in the region – Enterprise, HealthCare, Imaging and Mobility & Consumer Services.
Prior to this role, Sunny was the Managing Director for the South Asian operations of Genesys Telecommunication Labs. He also spearheaded the Managed Services division of Genesys across Asia-Pacific and was instrumental in Genesys’ relationships with Telecom Service Providers and ASPs such as Telstra, AAPT, ePLDT, LG Dacom Korea, China Telecom, Reliance Communications, VSNL, StarHub, Global Speech Networks etc.
Prior to coming to India, Sunny was the General Manager for Avaya’s Australia & New Zealand operations. He spent over 15 years in the contact centre industry across the United States, Hong Kong, Singapore and Australia. He has established and managed consulting teams across Asia Pacific and was instrumental in starting an industry-vertical specific consulting practice covering the Financial Service, Telecom, Hospitality & Travel industry sectors.
He holds a Bachelor's Degree in Electronics and Communication Engineering and an MBA. After spending 15 years overseas in the Telecom Industry, he and his family have called Bangalore their home.
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