Download
- The Great Customer Service Debate - Concept Note (PDF)
- Custommerce Chairman's Address (PPTX)
- Keynote Address, Prof. Parasuraman A. (PPTX)
- Value based strategies drive desired customer experience better, Mr. Gautam Mahajan (PPT)
- Metric based strategies drive desired customer experience better, Mr. Sundaram Ramaswamy (PPTX)
- Technology as an enabler of desired customer experience, Mr.Raja Gopalakrishnan (PPTX)
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