Speaker Profiles

Parasuraman A - Keynote Speaker

Vice Dean of Faculty, James W. McLamore
Chair in Marketing, University of Miami

Dr. Parasuraman teaches and does research in the areas of services marketing, service quality measurement and improvement, and the role of technology in marketing to and serving customers. He is widely acknowledged as one of the foremost management thinkers on service quality, customer satisfaction and the role of technology in service delivery. He has received many distinguished teaching and research awards.

Gautam Mahajan

President, Customer Value Foundation

An internationally acclaimed expert in strategy, general management (including Customer Value) and globalization, Mr. Mahajan has pioneered the concept of Total Customer Value Management. In a distinguished career, Mr. Mahajan has been a successful inventor with 18 US patents, held many positions in leading industry associations, and serves on the board of reputed companies, among other distinctions.

Sundaram Ramaswamy

Enterpreneuer, Director & Thought Leader

Mr. Sundaram Ramaswamy has over two decades experience in the Service Industry with a mix of Hospitality, Banking, Insurance, Logistics and Telecom. He has worked with companies like Bharti Airtel, DHL, HDFC Bank, Idea Cellular, Oberoi Hotels, and TATA AIG. His expertise is in the area of Service Delivery with emphasis on Service Organization Design lead by Training and employee Development.

R. Balakrishnan

Chairperson and Chief Creative Officer, Lowe Lintas

Noted ad professional, film maker, and avid cricket fan, Mr. R. Balakrishnan (Balki) discovered that he did not fit into any formal program of education. Finding his milieu in advertising, he has won numerous awards for his work with some of India’s best brands, such as Unilever, Maruti, Bajaj Auto, Idea Cellular, ICICI, LG and many others. In addition, he has made two acclaimed films in Cheeni Kum and Paa.

Raja Gopalakrishnan

Group Managing Director, Asia Pacific; (FIS)

A professional banker, Mr. Raja Gopalakrishnan has successfully built and managed profitable high growth businesses across N. America and Asia. His expertise spans banking operations, technology, customer service, relationship management, and sales. The combination of banking and outsourcing has given Raja an astute understanding of the growth and profitability challenges facing banks today and the solutions that could help them navigate and overcome these challenges.

Tuhina Pandey - Anchor

Associate Editor - Technology, NDTV PROFIT

Ms. Tuhina Pandey specializes in covering new economy sectors like IT, Telecom and Retail. She has broken many business stories and interviewed some of the India's top CEOs.