Gautam Mahajan

President, Customer Value Foundation

Mr. Gautam Mahajan is an internationally acclaimed expert in strategy, general management (including Customer Value) and globalization. He is President of Inter-Link Services Pvt. Ltd., an International Consulting Firm in operation since 1987, working with clients from America, Europe, Asia, Australia and India. Inter-Link helps companies in marketing, business development, strategy, globalization, changing the mind-set and thinking through the future. Companies that Inter-Link has been associated with include companies in the Fortune 50 list. Mr Mahajan is also on the board of Gilbert Tweed and Marigold, a subsidiary of Azelis SA.

Gautam started the Customer Value Foundation to help companies with Total Customer Value Management (TOTAL CVM). His book Customer Value Investment: Formula for Sustained Business Success is a best seller.

Everyone practices Customer Value in bits and pieces. Customer Value Foundation is arguably the only company in the world consulting in Total CVM. Total CVM is running successfully at Godrej, Tata Fertiliser and Tata Power. A major UK based BPO company is discussing converting call centers to action centers.

Mr Mahajan has global affiliates in Customer Value Management in North and South America, Europe and Australia/New Zealand.

Mr. Mahajan worked in the US for 17 years with Continental Group, the world’s largest packaging company (then a Fortune 50 company) and ran their plastics businesses. He is one of the inventors of the PET petaloid bottle and noise control kits. He commercialized the half liter PET bottle, aseptic products such as puddings and yogurts and the co extruded plastics business including ready to eat foods and soups. He spent time in California in 1998-2000 helping British dotcom companies.

Mr. Mahajan is past Regional President of the Indo-American Chamber of Commerce, and was Chairman, PlastIndia Committee, Vice President All India Plastics Manufacturers Association, Trustee Plastics Institute of America. He was a member of the US India think tank. He is currently National Executive VP of IACC. Among his honors is a Fellowship from Harvard Business School and Illinois Institute of Technology. He also has 18 US patents. He was honored by the Illinois Institute of Technology with its Distinguished Alumni award.

Mr Mahajan is a graduate of IIT Madras, where he was an Institute Merit Scholar. He has a Master’s degree in Mechanics and has completed his PhD coursework from the Illinois Institute of Technology, and has an MBA from Suffolk University.

More information can be had from Inter-Link’s website: www.interlinkindia.net or by writing to Mahajan@interlinkindia.net (telephone +91 98100 60368)