• The Great Customer Service Debate - Concept Note (PDF)
• Custommerce Chairman's Address (PPTX)
• Keynote Address, Prof. Parasuraman A. (PPTX)
• Value based strategies drive desired customer experience better, Mr. Gautam Mahajan (PPT)
• Metric based strategies drive desired customer experience better, Mr. Sundaram Ramaswamy (PPTX)
• Technology as an enabler of desired customer experience, Mr.Raja Gopalakrishnan (PPTX)