In Publications

Customer centric

Custommerce Service Excellence Foundation concluded its seventh Annual Convention with a networking dinner which saw many a CXO in attendance. Custommerce, incubated by Servion Global Solutions in year 2003, is a platform that helps companies to operate with a customer centric approach...

Customer service in the right spirit

When Scott Munro got a marketing call from his telecom company the third day in a row at dinnertime despite his requests not to be disturbed, he told the caller he could take action about it, because weren't there rules against such disturbances?...

Angry? Express it with food!

Usually, after a draining corporate meeting, officials head to the bar to network and get the scoop of the day. But the seventh edition of the Custommerce National Convention, which ended on Thursday at the Hyatt Regency, saw corporate employees, delegates, and officials from world over, bond over a contest that had them experimenting with food that reflected human emotion...

Custommerce 2-day meet opens on Sept 16

The seventh edition of the Custommerce National Convention, 2011 scheduled for September 15 and 16, will focus on customer experience strategies and how to use them as differentiators...

Custommerce to conduct convention on customer experience

In such a competitive scenario, the fate of any business, be it micro, small, medium or large enterprise, it is the satisfaction-level of the end customer which decides the fate of the organization...

Custommerce unveils Cindex to measure customer experience

Custommerce, a forum conceived and incubated by Servion Global Solutions, has launched Custommerce Index (Cindex) to measure customer service experience...

Now, an index to rate customer experience

Soon all service providers across sectors in the country would be benchmarked by customers on outcomes such as satisfaction, loyalty, advocacy, expectation fulfilment, ideal performance and value for money...

Low level of customer satisfaction should be of concern

Only 5.1 per cent of respondents in a nationwide survey recalled a great service experience, whether travelling by public transport or in a bank...

Custommerce announces launch of CINDEX in City

Custommerce, a movement on customer centricity, on Wednesday announced the release of CINDEX, a measure of customer service experience...

Custommerce to focus on customer care

Custommerce, the customer-centric initiative conceived and incubated by Servion Global Solutions, will collate ideas to help companies give utmost importance to customer care...

Are you being served?

Custommerce, an annual event which debates strategies for a customer-driven economy, concludes that an obsession to serve the customer will reap rich rewards in the long run...

Customer care must begin with CEOs

Customer care should pervade entire organisations and ideally start from the top was the message that came through at the 'Custommerce' conference held here, which proposed a return to customer-centricity to improve business performances across sectors...

Customer service excellence needs to be an obsession

Excellence in customer service, as in life, needs obsession or a burning desire and concentration, said billiards champion Geet Sethi...

Cues to Custommerce

The clear sky, blue sea and serene waves formed the perfect backdrop as the legend walked on the beach. Sitting on a catamaran, he drank in the beauty of Kovalam. It appeared, he was planning a holiday...

Pleasing the King

The fifth edition of Custommerce, the annual event which discusses challenges facing customer service industry, began at Kovalam on Friday. The speakers stressed that customers need to be valued and reached out to...

'Custommerce' move to remind customer is king

Ever thought that the one big chink in the India Inc brand story is the abysmal levels of customer service, irrespective of whether the sector is credit cards, retailing or even service at a restaurant...

Back to basics

The fifth edition of Custommerce, the annual event for enhancing customer interaction, which will begin at Kovalam on Friday, will focus on basic expectations what customers have about organisations...

Brand Talk

Ramanujam Sridhar, advertising and branding expert, says that India is a confident name in the ad world, for, it is now confident of its resources. The new young India is ready to take the world on its own terms when it comes to branding...

Back to basics is theme of 'Custommerce' 5th edition

Custommerce India Chapter 5 is to be held on October 17 and 18 at the Leela Kempinski Kovalam Beach, Kerala...

'Back to basics' is theme of 'Custommerce' 5th Edition

Custommerce India Chapter 5 is to be held on October 17 and 18 at the Leela Kempinski Kovalam Beach, Kerala...

Custommerce features on DD News

With India being a demand driven economy customer rentention is proving to be an important challenge for both goods and services...

Custommerce features on NDTV Profit (Breakfast With Profit)

Dr. Athreya, Mentor of Custommerce and a well known management guru speaking to NDTV Profit...

Custommerce features on Sahara News

Custommerce features on Sahara News (New Delhi)...

Custommerce features on Zee Business News

Customer is the king... Custommerce being featured on Zee Business News...

ITC e-Choupal to focus on product traceability. Will help farmers earn higher returns

ITC Ltd through e-Choupals in working on tractability of farm produce aimed at providing buyers products of their choice...

Customer centricity sought

Management Guru Mrityunjay Athreya here on Friday emphasised the importance of customer interaction management for a customer driven economy...

Enterprises focusing on customer service

Enhanced customer interaction had become important for enterprises with business models changing constantly, management expert Mrityunjay B. Athreya said here on Friday...

'Customer getting central to innovation'

Customer interaction management is undergoing a paradigm shift, with enterprises making customer central to their innovation, according to management guru Dr Mrityunjay B. Athreya...

Customer centricity sought

Management Guru Mrityunjay Athreya here on Friday emphasized the importance of customer interaction management for a customer driven economy...

'Custommerce' seminar begins

Ensuring consistency and accuracy while providing information to the customers is the focus of the two-day seminar which begins in Hyderabd on Friday...

Custommerce India Chapter 4 from Aug 24

The Custommerce Panel and Servion Global Solutions, a specialist in the customer Interaction management domain, will organize Cusotmmerce India Chapter 4, a acknowledge-sharing event for customer-centric strategies, in Hyderabad from August 24, 2007...

Customer centric organisations no longer a myth

The Custommerce Panel and Servion Global solutions, a specialist in the customer interaction management domain, announced Cusommerce India Chapter 4 – a knowledge sharing and experiential learning event for customer-centric strategies to be held in Hyderabad on August 24 and 25, 2007...

Hyderabad to host knowledge sharing event

The Customer Panel and Servion Global Solutions are organising a two-day knowledge sharing and experiential learning event for customer-centric strategies in Hyderabad...

'Custommerce will take a customer-centric approach'. Fourth edition to be launched on Aug 24

Custommerce India, an initiative incubated by Servion Global Solutions aims at evolving into an association that works for improving customer-centric approach in companies and organisations...

Customerce service as a movement

'ATHIDHIDEVOBHAVA' is the Sanskrit saying which gives a guest the status of a God, and striving to extend this status to a customer is Cusommerce, an initiative which started off as an annual industry event and is now turning into a public interest movement...

Customer Centric Organizations no Longer a Myth: Custommerce

The Custornmerce Panel and Servion Global Solutions, a specialist in the Customer Interaction Management domain, announced Custommerce India Chapter 4 – a knowledge sharing and experiential learning event for Customer-Centric strategies, to be held in Hyderabad on August 24 and 25, 2007...

Excellence in customer experience through CIM and a customer centric attitude

Dr. M.B. Athreya who advices Indian firms and MNCs on vision, strategic planning and human resource development and is widely recognized as one of the founders and pioneers of the Indian management movement speaks...

Sellers beware! When improved customer care equals improved margins...

T.R. Gopalakrishnan recently dropped the nearly Rs. 1,000 worth of stuff he had picked up at a premier health and beauty products outlet in Chennai and walked out because he was picking up chocolates a sales assistant asked him if he would like to try out their latest tummy trimming equipment...

Servion to partner NASSCOM to sponsor customer event

Servion Global Solutions' Custommerce, a forum dedicated to create awareness about customer centricity, is in talks with NASSCOM to partner for an annual event in February...

Servion sets up think tank

Chennai-based Servion Global Solutions, along with management expert M.B. Athreya, has set-up a panel of innovators...

Custommerce panel formed

Management Guru, Mr. M.B. Athreya, announced on Thursday the formation of a panel for Custommerce, a forum dedicated to customer centricity...

Custommerce panel formed

Management Guru, Mr. M.B. Athreya, announced on Thursday the formation of a panel for Custommerce, a forum dedicated to customer centricity...

High-end mobile subscribers get faster customer service!

As a customer of some telecom or banking service provider, imagine having to pay more to ensure that you get to speak to a customer care executive faster than others...

Custommerce kicks off at Agra

REMEMBER the last time you called up to report the loss of your credit card only to be put on an automated voice system at the other end?...

Custommerce to focus on customer management

THOUGHT leaders and senior business executives from various industries would converge to debate issues relating to customer interaction and evolve customer management strategies...