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Past events

Custommerce National Convention 2011

Round-up  |  Presentations

  • Keynote Address
    Scott Munro, VP CRM Product Management, CDC Software
  • Customer Service Trends & Contact Centre Strategy
    Francois Lancos, President Asia Pacific - Avaya
  • Creating a Custommer Experience Strategy
    Ronald Battista, ED - Experience Design - MISI Company Inc.
  • Delivering a Customer Experience Strategy
    Lori Bocklund, Founder & President - Strategic Contact Inc.
  • Maintaining a Customer Experience Strategy
    Prakash Shukla, VP & CIO - Taj Group of Hotels
  • Upcoming events
  • Calendar of events
  • Past events
    • National Convention 2011
    • Custommerce Training Program
    • Custommerce India Chapter 6 Round-up
    • Custommerce India Chapter 5 Round-up
    • Custommerce India Chapter 4 round-up
    • Custommerce India Chapter 3 Round-up
    • Custommerce Singapore Round-up
    • Custommerce India Chapter 2 Round-up
    • Custommerce India Chapter 1 Round-up

opinion

Technology is an enabler for desired customer experiences

Yes No

in publications


Back to basics

The fifth edition of Custommerce, the annual event for enhancing customer interaction, which will begin at Kovalam on Friday, will focus on basic expectations what customers have about organisations...

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newsletter

Keep yourself updated. Find out what's keeping us busy these days.

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blog

The Curious Case of the Online Whinger
Friday, 20 Apr, 2012 06:00 PM

The Customer SPOC
Thursday, 05 Apr, 2012 05:00 PM

The Customer Service Loudspeaker
Thursday, 15 Mar, 2012 05:00 PM

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