Date & Time: March 1, 2012 (5.00 pm - 7.30 pm)
Venue: The Oberoi, M.G. Road, Bangalore

FACTS AND
FALLACIES IN
SERVICE EXCELLENCE

A talk by

The Father of Service Quality
Dr. A. Parasuraman
University of Miami, USA
Developer of SERVQUAL Model to assess Service Quality

If you want to participate in the event and require an invite
please mail us at venkat@custommerce.org